📌 FAQ | Kiwi Mall

🛍 Shopping related

1️⃣ How to place an order?

👉 You can browse our website directly, select your favorite products and add them to the shopping cart, then go to checkout to complete the payment.

2️⃣ Do I need to register an account to shop?

👉No , you can choose "Guest Checkout", but we recommend you to register an account so that you can track your orders and get member benefits!

3️⃣ Is the product price in Hong Kong Dollar (HKD) or New Zealand Dollar (NZD)?

👉 Product prices are displayed in Hong Kong Dollars (HKD) . If you need to pay in other currencies, the system will convert according to the real-time exchange rate.

🚚 Delivery related

4️⃣ Which areas do you support delivery to?

👉 We mainly deliver to Hong Kong and Macau.

5️⃣ How much is the shipping cost?

👉 Shipping costs will be calculated based on the order amount and delivery area

👉Free shipping for purchases over HK$1000!

👉 Detailed shipping costs can be found during checkout.

6️⃣ How long does it take to receive my order?

👉 Order confirmation takes 1-2 working days and delivery takes 7-14 working days after order confirmation (depending on product type and logistics arrangements).

7️⃣ Can I track my order?

👉 Yes, after we ship the item, you will receive a tracking number and you can check the delivery progress on the website.

💳 Payment Methods

8️⃣ What payment methods do you support?

👉 We accept the following payment methods:
✔ Union / Visa / MasterCard
✔ Alipay HK / PayMe
✔ FPS Fast

🔄 Returns and Refunds

9️⃣ Can I return the product?

👉 Since food and health products are personal products, returns are not accepted unless there is a problem with the product quality .

🔟 What should I do if I received a damaged or wrong item?

👉 If the product you received is damaged or wrong, please contact us within 48 hours and provide product photos. We will process a replacement or refund for you as soon as possible.